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  • In Our Stores: Our store managers are committed to ensuring that we deliver a superior experience for all our customers. If you have questions or comments about an experience in one of our stores, please contact the store manager, who will be glad to assist you. To find contact information for the store nearest you, please use our Store/Event Locator (www.bn.com/storelocator).

  • Barnes & Noble Membership: For inquiries regarding Barnes & Noble Membership:

    Phone: (866) 238-7323
    Chat: Help.BarnesandNoble.com
    Email: Help.BarnesandNoble.com

  • Orders at BN.com & NOOK Support: For inquiries regarding online orders placed at BN.com or NOOK & digital content support:

    Phone: (800) THE-BOOK
    Chat: Help.BarnesandNoble.com
    Email: Help.BarnesandNoble.com 

  • Orders Placed in Our Stores: For inquiries regarding orders placed in our stores to ship to your home, or any feedback regarding service in our stores:

    Phone: (800) 962-6177
    Chat: Help.BarnesandNoble.com
    Email: Help.BarnesandNoble.com

  • General Inquiries: For general questions or comments about Barnes & Noble, Inc.:

    Barnes & Noble, Inc.
    P.O. Box 111
    Lyndhurst, NJ 07071

    Phone: (800) 962-6177
    Email: customerservice@bn.com